What We Do - More Information We also offer the following information-gathering opportunities: • EXIT INTERVIEWS We will station a representative of ours outside your location, questioning your customers as they exit. Using hand held PDA's we can have multiple surveys on the same PDA allowing us to adjust the questions to the particular interview. The PDA's allow us to turn the information around to you the next day within the Sherlock system. • MERCHANDISING Do you need help changing your displays in your store? Do you have a large amount of price changes to be done, but do not possess the man power to make it happen? • COMPETITIVE SHOPPING How do you stack up vs. your rivals? We’ll shop your competition, with your questionnaire, so you can do a side-by-side comparison. We can also check for your customer's pricing on specific items and report these findings back to you for a competitive advantage. • INCENTIVE PROGRAMS We offer opportunities to reward excellent employees, such as bonus survey questions and spot prizes. • COMMENT CARDS These include mailed cards and Internet comment cards linked to our powerful Sherlock system. • SURVEY KIOSKS These afford the customer an opportunity to leave immediate feedback on their experience or to take surveys on relevant issues. • CUSTOMIZED SERVICES Tell us what you need! Our customer retention audits follow a four-step process: •  First, we design a custom questionnaire specifically for your business, focusing on whatever areas you are concerned about. We work with you, combining our expertise in questionnaire design with your expert knowledge of your business. •  Second, we dispatch our skilled auditors to your business posing as ordinary customers. Our auditors have been trained as shoppers and are familiar with our user-friendly Sherlock website. •  Third, the auditor fills out an audit form on-line, including detailed narrative sections if specified, on our Sherlock site. •  Finally, we double-check the report for thoroughness and accuracy and make it accessible for you to read in Sherlock. We will immediately contact you on urgent matters. Most audits can be available to our clients in two to five business days, depending on client requirements. Each audit is a complete report card on your business, customized to meet your needs. It is an in-depth snapshot of what your typical customer experiences. The survey details where the business excels, meets the norm of your industry or needs improvement. We will offer you the information for possible remedies should you wish this as part of your report. Our findings can be used as tools for training, incentive and reward programs or disciplinary actions. Clients tell us it's the quality of our reports and their neat appearance that sets us apart from our competition. If you retain our services over a period of time, the Sherlock system data will accumulate a database of information specific to your company. You will be able to generate in-depth and detailed statistics from any date to highlight trends and pinpoint what is working and what is not, 24/7. No need to wait days for a spreadsheet or spend hours pouring over a mountain of statistics; our Sherlock system will give you this data in a simple-to-use but powerful tool. Every report we enter throughout the day updates this data. Your information will never become stale or mundane as each report provides a more thorough picture of your operation.