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What We Do
Service Sleuth will send an experienced auditor to your store, restaurant or other business for an anonymous, unannounced site visit. Frequently, the “shopper” will have a background in the same business or one very similar. The shopper will observe and report on aspects of your business such as:
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PROCEDURES - Policies, selling skills, merchandising and more...
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OPERATIONS - Cleanliness, safety, security, staffing... |
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INTEGRITY - The handling of cash, customer receipts... |
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CUSTOMER SERVICE - Courtesy, customer interaction, problem solving |
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RETENTION ISSUES - Unsolved problems that would keep a customer from returning or recommending your business
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GAMING EVALUATIONS - Slots, Table Games, Cage, etc
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Your report will be available within a few days at our Sherlock site. Our reports usually include a questionnaire plus comments and a narrative.
For a complete list of all our services with descriptions of each, please click here.
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