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Statistics have shown that more than 90% of your customers
will not complain when they are dissatisfied,
and often you may not be aware of the 10% who do complain.
Considering that it costs six times more to attract a new customer than it does to keep an existing one, retaining your current customers is not only essential, it is the lifeblood of your business!
Click below to hear an audio recording of Tom Mills Jr. explain statistics that were gathered from 10,000 mystery shoppers in the 25 largest US cities regarding wait time and likelihood to return to a business establishment. Click here
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