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Statistics have shown that more than 90% of your customers will not complain when they are dissatisfied, and often you may not be aware of the 10% who do complain.

Considering that it costs six times more to attract a new customer than it does to keep an existing one, retaining your current customers is not only essential, it is the lifeblood of your business!

Click below to hear an audio recording of Tom Mills Jr. explain statistics that were gathered from 10,000 mystery shoppers in the 25 largest US cities regarding wait time and likelihood to return to a business establishment. Click here

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Click here to start the Demo
(Audio Required)

Our Advanced Web-based System Provides Real-time Data to the People Who Need It!

Our advanced web-based system, Sherlock allows you to access real-time data within 24 hours after the audit or shop has been completed. The system is password protected and has multi-level access. This means that you can select not only which of your managers have access to the data, but also what types of data and reports they have permission to see. In addition to being viewed on-line reports can be easily e-mailed, printed or saved as a PDF file.
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If you can not view this demo or can not hear the audio,
please click on the image above to install flash
Service Sleuth Mystery Shopping
500 Myles Standish Blvd.
Taunton, MA 02780
800-723-1150
Fax: 800-647-8570